onecomms provides a variety of features suited for Call Centres

Huge cost savings can be realised when using our onecomms telephone PBX.
By relaying calls over a broadband connection, you not only have no line rental costs, but each call is vastly cheaper too! For example UK landlines typically cost 1 pence per minute during peak times.

Our systems are suited for both Outbound and Inbound call centre use

Outbound

Our systems are compatible with a variety of outbound solutions.

Whether you require the use of an Auto-dialler system, or a click-to-dial system, we have a solution which can be tailored to fit your exact requirements.

Inbound

The onecomms PBX allows call centres to operate professionally and efficiently with these features included as standard-

Unlimited Extensions, Agents, operators
Unlimited Call Queues
Connection for multiple VoIP and ISDN30 lines
Multiple inbound routing
Call Handling facilities for multiple clients
Call Recording
Call Monitoring
Call Logging & Reporting
Caller ID & Caller recognition
Caller Blacklisting
On-screen pop-up software
CRM & Database links
Links into autodialler/outbound call centre software